Aligned for Impact: New Actions that Reflect Real Care
Primary care teams often find themselves having to manage a patient’s care for multiple conditions and coordinate multi-step journeys that involve different care teams across different locations. At Pearl, we believe in the power of technology and patient insights to simplify that complexity.
The Pearl Platform helps primary care organizations succeed in value-based care by surfacing high-priority patients through timely alerts and enabling clinical teams to take the right action at the right time.
In particularly complex cases, while alerts make it easier to identify patients who are likely to need timely attention, there may be multiple potential care coordination steps that require contextual knowledge, clinical judgment, and care team collaboration. That’s why we evolved the way our customers can respond to alerts in the platform—making it more intuitive, more relevant, and more aligned with how care coordination actually happens. This update brings greater clarity, transparency, and ease to match everyday workflows.
Shaped directly by customer feedback, this experience reflects the core product values that guide how we build at Pearl: keeping patients at the center, making actions easy and meaningful, and simplifying what’s complex without losing what matters.
Building the Future of Healthcare Tech
From Feedback to Functionality: Evolving How Teams Take Action
Earlier this year, our product and experience design teams set out to answer a simple question: Are we enabling care teams to take the right next step after surfacing clinical insights?
What we heard was clear: in many cases, the platform’s existing action options were working well—especially for straightforward workflows like scheduling wellness visits or transition of care visits. But for more complex care coordination scenarios, the available options sometimes failed to represent the full scope of the care coordination work taking place.
Customer research confirmed what was working—and pointed us toward areas for improvement. Through in-depth interviews, workflow research, and direct customer feedback via our customer success team, we set out to make action-taking more flexible, specific, and aligned with real-world care. Now, when responding to an alert—whether it’s for a hospital admission, a timely follow-up, or predictive risk—care teams will see a tailored list of response options that better reflect the context of each particular alert.
The result is a more intuitive way for care teams to document care—one that simplifies complex scenarios like post-discharge planning, care management enrollment, and wound care coordination, while building on the strong foundation that was already in place.
Better Tracking with “In Progress” Filtering
- Complete: High impact actions that resolve an alert, like scheduling a visit or conducting a clinical check-in. These mark the alert as complete and flip the patient hex to blue.
- In Progress: Mid-workflow steps, such as leaving a voicemail, awaiting input from another team member, or initiating a care plan. These move the alert into a new “In Progress” section of the Prioritized Patient List, to ensure those alerts are followed up on, and that patient care won’t fall through cracks.
- Dismiss Alert: Used when a patient declines care, is unreachable, or is no longer under the care team’s management—removing the alert from their queue while preserving transparency across the care team.
A Step Forward in Coordinated, Patient-Centered Care
This update is more than a product enhancement—it reflects how we build at Pearl: by listening closely, testing thoughtfully, and designing for real-world complexity.
We’re proud to see the impact this redesign is already having across our network—and excited to continue evolving how alerts function, how care journeys are supported, and how the Pearl Platform empowers teams to deliver better care, at scale.
We’re proud to see the impact this redesign is already having across our network—and excited to continue evolving how alerts function, how care journeys are supported, and how the Pearl Platform empowers teams to deliver better care, at scale.
